MDP101 - Newly Appointed Managers: Realities and Resources
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Course description
New managers face distinct challenges: ”On Friday you’re promoted, and on Monday you’re a new manager!” The transition from individual contributor to new manager often happens quickly and may not include training or additional support. Some new managers are moving from peer to manager, which brings its own challenges. Existing managers must continually develop core skills in order to achieve business goals, but may not be provided with training opportunities. This course covers what every new manager needs to know to and what existing managers can learn as a means of adding to their skills set. This interactive program includes lively discussion, skill-building exercises, and a comprehensive resource handbook designed for ongoing support. The goal is for participants to walk away with increased confidence, knowledge, and skills to face the realities of managing in today’s environment.

Who should attend
Newly appointed managers seeking a foundation for their development, and existing managers who want a refresher as a means of continuing their professional growth.

What you will achieve

• A full grasp of your role as manager and your own management style


• The knowledge of how to work successfully with different personality styles


• Techniques and tools to communicate effectively with people at all levels of the organization


• Knowledge and skills to lead, motivate, and manage performance


• Skills and insights into managing individual and group conflict


• The confidence needed to move from peer to manager


• An action plan for transferring the learning from this classroom to the real world of managing people.

What you will learn

• How to recognize and accept your own personality style


• How to manage different personality styles


• How to transition from peer to manager


• How to communicate effectively: speak assertively, listen actively, ask powerful questions


• How to manage conflict individually and in a group


• How to manage performance: provide ongoing feedback, lead the performance review


• How to delegate effectively


• How to motivate and retain good people
  
  Course Outline
  Day One
  
  Understanding Personality Styles
  


• Assessing your own personality style


• Identifying different personality styles and learning how to leverage those differences


• Discussion of the team profile
  
  Communicating Effectively
  


• Communicating assertively


• Listening actively to understand


• Asking powerful questions
  
  Making the Transition to Manager
  


• Defining roles and setting expectations


• Managing former peers
  
  Day Two
  Managing Conflict
  


• The need for conflict management skills


• Sources of organizational conflict


• Group conflict


• Interpersonal conflict
  
  Managing Performance
  


• Setting performance standards


• Analyzing performance issues


• Delegating effectively


• Providing effective feedback
  
  Retaining Good People
  


• Past motivators


• Motivation theory


• Motivation in the real world