MDP391 - Interpersonal Effectiveness
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Course description
Living and working with people is what we do…like it or not. As predictable as human nature can be at times, it has a way of being equally unpredictable. In the many roles we play during any given day, we must adjust continually to a variety of personalities; ways of doing things; and countless other changes. In addition to dealing with all of this, we are constantly challenged to get through it all despite the increasing number of distractions.

Interpersonal Effectiveness is a course that will help those who attend, be better prepared to deal with an environment that is fluid and filled with the unexpected. It is largely an interactive seminar that includes a mixture of lecturettes; small and large group discussions; and exercises along with video presentations. This blend has proven successful because it offers many learning opportunities and appeals to different learning styles.

The goal for this seminar is to prepare people to be better able to deal with others more effectively in the face of more change and complexity.

Who should attend
Anyone who would like to improve (personal and/or working) relationships with others should attend this seminar. We bring who we are wherever we go…Building healthy relationships is as important at home as it is at work. That’s why this seminar is open to all.

What you will learn

• Understand how perceptions and thinking drive our behaviors and how behaviors influence our relationships.


• Understand the concept of Conditioned Thought and its impact on developing and fostering healthy personal and professional relationships.


• Understand how easily we can become distracted and what shapes distractions take.


• Understand how preferences shape and drive the things we, as people, do.


• Learn how to leverage personal strengths in difficult situations.


• Learn how personal values are being satisfied and the level of alignment they are at with the environment.
  
  Agenda
  Day One
  
  State of Mind
  Thought
  Behaviors
  Personal Effectiveness
  
  Myers Briggs
  Personal Preferences
  How we participate in the world
  How we take in information
  How we make decisions
  How we come to closure
  
  Communication and Influence
  Listening
  Body Language
  Presenting
  
  Day Two
  
  Resolving Conflicts
  Thomas Kilmann Inventory
  Preferences in Problem Solving, Decision Making and Resolving Conflicts
  
  Learning and Teamwork
  Learning Styles Inventory
  Learning Organizations
  Motivation Principles and impact on Teamwork
  
  Leadership and Followership
  Leading and contributing to team/group objectives