MDP342 - Managing a Process-Centric Organization
Back | Print

Course description
This course continues the effort begun in MDP 261A. In MDP 261A we develop a Business Process Architecture. In this course we extend the architecture to provide an enterprise-wide performance measurement system. We also consider how companies can organize process governance systems and how they can develop performance measurement systems for process managers and sponsors. (Both are loosely based on a Balanced Scorecard approach.) In addition, we consider the various roles that a BPM Center of Excellence can perform and discuss how the process architecture, process measurement system and process governance system can be used by the Center of Excellence to coordinate and prioritize an organization’s process initiatives.

Who should attend
This seminar is designed for managers of organizations that seek to move beyond departmental process improvement initiatives and establish an enterprise-wide understanding of process and an enterprise-wide approach to process management and measurement. This BPM course is a must for business and IT strategists and managers, as well as architects, analysts and designers involved in process-managed organizations, process-based change, and automation of process solutions. Process stewards/owners, program managers, change agents and organizational design professionals will all benefit from the content and interaction.

Prerequisites
MDP260 and MDP262B are prerequisites for these courses.

What you will achieve

• Understand how to organize a process performance system


• Understand how to organize a process governance system


• Understand how to align your process management approach with other management structures


• Understand how to evaluate the performance of process managers and to align their goals with organizational goals and with other managers’ goals


• Understand the role of performance contracts in structuring a process-oriented organization


• Understand the tasks and processes that a BPM Center of Excellence should undertake

What you will learn

• How to analyze and design a process performance system


• How to organize a process governance system


• How to evaluate performance managers


• How to organize a BPM Center of Excellence


• How to organize, prioritize and manage a portfolio of business process change projects from within the BPM Center of Excellence